Welcome to the FKWin Help Center. Find quick answers below.
Shipping & Delivery
1.How long does delivery take?
Orders are processed, quality-checked, and handed to the carrier within 2 business days (usually within 48 hours), excluding weekends and U.S. federal holidays. Orders ship from our U.S. warehouses and arrive within 2–5 business days after shipment, depending on your location. In total, most orders arrive within 4–7 business days of purchase.
During peak seasons such as Black Friday and Christmas, processing may take longer. If your order is delayed beyond the estimated timeframe, we will email you an update — and you can cancel for a full refund any time before your order ships.
2.How much does shipping cost?
Shipping is free on all orders within the United States — no minimum purchase required. If any delivery option carries a charge, it will be clearly shown at checkout before you pay.
3.Which carriers do you use?
We ship with FedEx, UPS, GOFO, or USPS depending on package size and destination. Your carrier and tracking number are included in your shipping confirmation email.
4.Do you offer white-glove delivery or assembly service?
Not at this time. We offer standard delivery: packages are delivered to your doorstep, building entrance, or mailroom. We do not currently offer white-glove delivery, room-of-choice delivery, or assembly services.
5.What if my item doesn’t fit through my door?
Before ordering, compare the product and package dimensions on the product page with your doorways, hallways, stairways, and elevators. If a product cannot fit through your entryway, the carrier can only deliver to the nearest accessible location. Not sure? Email us at info@fkwinhome.com before you order — we’re glad to help you measure. Please note: returns because an item doesn’t fit are treated as personal-preference returns.
Tracking & Delivery Issues
1.How do I track my order?
As soon as your order ships, we email your tracking number and link to the address used at checkout. You can also track anytime on our Track Order page with your order number and email. Please allow 24–48 hours for tracking to update after the shipping label is created.
2.Will my order arrive in one package?
Not always. Many furniture items ship in multiple boxes, and boxes may arrive on different days. Each box is linked to your order tracking. If one box arrives and the rest haven’t shown up within 3 business days, contact us and we’ll check right away.
3.Do I need to be home to sign?
Most deliveries do not require a signature — the carrier will leave the package at your doorstep, entrance, or mailroom. For oversized freight items, the carrier will contact you to schedule delivery and an adult signature is required at delivery, so please keep your phone number up to date on your order.
4.My tracking says “delivered,” but I can’t find my package. What now?
• Check around your property — porches, garages, side doors, building lobbies, mailrooms, and with neighbors or your leasing office.
• Wait 24 hours. Carriers sometimes scan packages as delivered slightly early.
• Contact the carrier with your tracking number to confirm the delivery location.
• Still missing? Email info@fkwinhome.com within 7 days of the delivery scan with your order number. We will investigate with the carrier and arrange a replacement or refund for confirmed losses.
Orders & Payment
1.Do you charge sales tax?
Sales tax is collected where required by state law. Any applicable tax is calculated and shown at checkout before you pay.
2.Can I use more than one discount code?
One discount code per order. Codes cannot be combined with other promotions unless the promotion says otherwise. If your code isn’t working, check its expiry date and terms, or contact us before placing your order.
3.Can I modify my order after placing it?
Email info@fkwinhome.com with your order number as soon as possible. If your order hasn’t entered warehouse processing, we can update the address, item, or quantity. Once an order is being picked, packed, or has shipped, changes can’t be guaranteed. For address changes after shipment, we can request a reroute with the carrier — any carrier rerouting fee is the customer’s responsibility. If the order has already shipped and a return becomes necessary, the return shipping cost is also the customer’s responsibility.
To change the item itself after processing has started, the fastest route is to cancel (if not yet shipped) and place a new order.
4.Can I cancel my order?
Yes — cancellation is free any time before your order ships. Email us with your order number and “Cancel” in the subject line. If the order has already shipped, it can be returned under our standard return policy once it arrives.
5.Do I need an account to order?
No. Guest checkout is available. Creating an account lets you track orders, view order history, and check out faster next time.
Product Information & Assembly
1.Do FKWin products require assembly?
Most FKWin products require simple assembly. Items ship flat-packed with all hardware, clearly labeled parts, and step-by-step instructions. Estimated assembly time is listed on each product page; we recommend two adults for larger items. We can also provide assembly videos. If you need assembly assistance, please contact customer service, and we can guide you through the installation as well.
2.I lost my assembly instructions. Where can I get them?
Digital assembly instructions (PDF) are available on each product page under “Assembly & Documents.” You can also email info@fkwinhome.com with your product name and order number and we’ll send them to you.
3.What should I do before assembly?
• Check that the outer box and the seal sticker are intact — if the seal is unopened, the product is brand new. If the carton is damaged, take photos and contact us as soon as possible.
• Read the full instructions before starting.
• Lay out and count all parts and hardware against the parts list.
• If any parts or hardware are missing, contact us at info@fkwinhome.com and we will help you resolve it.
• Assemble on a soft surface (like the shipping carton or a blanket) to protect finishes.
• Keep children and pets away from tools and small hardware during assembly.
4.How do I choose the right size?
Detailed dimensions are listed on every product page. Measure your room — plus doorways, hallways, stairways, and elevators along the delivery path — before ordering. A quick tip: marking the footprint on your floor with painter’s tape makes it easy to visualize the fit. Still unsure? Email us before ordering and we’ll help.
Returns & Refunds
1.What is your return policy?
You have 30 days from the delivery date to request a return. Items must be returned in their original packaging. To start a return, contact us first — please do not ship anything back without authorization, and do not return items to the address on the shipping label. We’ll provide the correct return warehouse address when your return is approved.
Return costs depend on the reason:
• Quality issues, damage, or incorrect items: Free return. We provide a prepaid label and your choice of a replacement or full refund.
• Personal preference (changed your mind, ordered the wrong item, or the fit isn’t right): Return shipping is the customer’s responsibility. Opened or assembled items are subject to a restocking fee of 0–20% of the sale price (depending on the item’s condition), deducted from the refund.
• Final Sale / clearance items marked “Final Sale” are not eligible for return.
Full terms: Return & Refund Policy
2.How do I start a return?
• Contact us through the Contact page or email info@fkwinhome.com with your order number, the item, and the reason (photos required for damage claims).
• We reply within 1–2 business days with your return authorization, instructions, and — for defective, damaged, or incorrect items — a prepaid label.
• Ship the item within 14 days of approval. Your refund is processed after the warehouse receives and inspects the return.
3.When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days after our warehouse receives and inspects your return. We’ll email you the moment your refund is issued.
4.What if my item arrives damaged?
We’re sorry — we’ll make it right. Email info@fkwinhome.com within 7 days of delivery with your order number and photos of both the damaged item and the packaging. Depending on the damage and stock, we offer replacement parts, a replacement item, or a refund — your choice where possible. Please keep the original packaging until your claim is resolved.
5.What if I received the wrong item?
Email us with your order number and a photo of the item and its label. We’ll arrange a free return and ship the correct item — or issue a full refund if you prefer.
6.Can I exchange an item?
The fastest way to exchange is to return the original item and place a new order. If your item arrived damaged, defective, or incorrect, we’ll ship a replacement directly at no cost to you.
7.Can I return an item after 30 days?
We can’t accept returns more than 30 days after delivery. If a quality issue comes up after 30 days, it’s covered by your 1-year limited warranty — see the Warranty section below.
Warranty & Replacement Parts
1.Does FKWin offer a warranty?
Yes. Every FKWin product includes a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use, starting from the delivery date.
The warranty does not cover damage from misuse, accidents, unauthorized modifications, commercial use, or normal wear and tear.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Full terms: FKWin Limited Warranty
2.How do I file a warranty claim?
Email info@fkwinhome.com with your order number, a description of the issue, and photos. We respond within 1–2 business days. For covered defects, we will repair the item, send replacement parts, replace the product, or issue a refund, depending on the situation.
3.Can I buy replacement parts?
Yes. If a part is lost or damaged outside the warranty — for example, hardware lost during a move — email us with the product name and part number and we’ll quote availability and cost. If you find that parts or hardware are missing from your order, contact us at info@fkwinhome.com and we will help you resolve it.
Product Safety & Materials
1.Do FKWin products meet U.S. safety standards?
Yes. FKWin composite-wood products comply with EPA TSCA Title VI / CARB Phase 2 formaldehyde emission standards. Weight limits and safety guidance are listed on each product page — please follow them and never exceed stated load capacities.
2.How do I prevent furniture tip-overs?
Dressers, chests, and tall storage units include an anti-tip wall anchor kit. Always install the anchor according to the instructions — it takes only a few minutes and is the most effective way to prevent tip-over injuries, especially in homes with children. Products designed for children’s rooms include anti-tip hardware; please install and secure them according to the instructions. Place heavier items in the lowest drawers, and never place TVs or objects that attract climbing on top of storage furniture.
Product Care
How do I clean and maintain my FKWin products?
Care requirements vary by material. General guidance:
• Dust regularly with a soft, dry cloth.
• Clean spills promptly; avoid harsh chemicals and abrasive cleaners.
• Keep furniture out of prolonged direct sunlight to prevent fading.
• Use coasters and pads under hot, cold, or sharp objects.
• Re-tighten hardware every few months for lasting stability.
Questions about caring for a specific material? Please contact our customer service at info@fkwinhome.com and we’ll be glad to help.
Stock & Availability
When will out-of-stock items be restocked?
Restock timing varies by product. Select “Notify Me” on the product page to get an email the moment it’s back, or contact us for an estimated date — we can also recommend a similar in-stock alternative.
Contact Us
How do I contact FKWin support?
• Email: info@fkwinhome.com
We respond within 1–2 business days, Monday through Friday (excluding U.S. federal holidays). For the fastest help with an existing order, include your order number and a brief description of the issue — photos help us resolve damage or defect claims faster.